Installing DigitalProminence Remote Support Module (TeamViewer): Windows Version

If you’re installing TeamViewer for the first time to enable support, please download the installation guide PDF (button below) and follow the instructions carefully,  Be especially careful to enter the correct password as shown in the guide.

Install Guide

If you’re fixing a problem with versions (per instructions from, you need to UNINSTALL any versions of TeamViewer that are currently on your machine (Start > Control Panel > Programs and Features (or something similar)).  Once you have uninstalled any/all versions of TeamViewer, follow the Install Guide (button above) to install the proper version of TeamViewer (as noted above, be especially careful to enter the proper password).